Delete Your Finance Pilot Account
You can delete your Finance Pilot account and the data associated with it at any time, either from inside the app or by contacting us. Before you delete, you may want to export your data from the app — deletion is permanent and cannot be undone.
Delete from inside the app
- Open Finance Pilot and go to the You tab.
- Open Profile Settings.
- Choose Delete Account and confirm.
Delete by request
If you can no longer access the app, email privacy@softwarepilot.net from the email address on your account with the subject "Delete my account." We may ask you to verify ownership of the account before deleting it.
What is deleted
Deleting your account permanently removes your profile (name and email), transactions, budgets, subscriptions, savings goals, cards and virtual cards, assets and liabilities, location and store-visit history, household memberships, notifications, and all other data you added to the app. Any linked bank connections are disconnected. Deletion requests are completed within 30 days.
What may be retained
Server request logs (IP address, timestamps, endpoints accessed) are retained for a limited period for security and abuse-prevention purposes, and we may retain minimal records where the law requires it. These logs do not include your financial data.
Deleting some data without closing your account
- Location history — you can delete your store-visit history from the app's location settings at any time; it also expires automatically after 90 days.
- Linked accounts — you can unlink a connected bank account in the app, which stops further data collection from that institution.
- Individual records — transactions, budgets, cards, and other items can be deleted individually within the app.
Questions
If you have any trouble deleting your account or data, contact privacy@softwarepilot.net or see our support page.